Returns & Exchanges
At Assay Jewelers, we want you to be completely satisfied with your luxury purchase. If your piece isn't perfect, we offer a 30-day return policy for a full refund or exchange on all unworn items in their original condition.
Request Authorization
Log into your account portal to initiate a return request and receive a unique Return Merchandise Authorization (RMA) number.
Pack Your Item
Carefully place your jewelry in its original designer packaging, including all certificates of authenticity and appraisal documents.
Secure Shipment
Affix the provided prepaid insured shipping label to your package and drop it off at any authorized carrier location.
Inspection & Refund
Once our gemologists verify the item's condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing