Frequently Asked Questions
Everything you need to know about your Assay Jewelers experience.
What materials are used in Assay Jewelers pieces?
We use high-quality materials including 14k and 18k solid gold, sterling silver, and ethically sourced gemstones and diamonds. Each product page provides specific details on the materials used for that piece.
How long does shipping take?
Orders are typically processed within 1-3 business days. Standard shipping within the US takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-made or engraved pieces are final sale and cannot be returned.
How do I find my ring size?
We provide a comprehensive size guide on our website. You can also order a physical ring sizer from us or visit a local jeweler to be measured professionally for the most accurate fit.
Do you offer a warranty on your jewelry?
Yes, all Assay Jewelers purchases come with a one-year limited warranty that covers manufacturing defects. This does not cover normal wear and tear, loss, or accidental damage.
Can I track my order once it has shipped?
Absolutely. Once your order is dispatched, you will receive an email notification containing a tracking number and a link to monitor your package's progress.